←All work
⬡Customer onboarding experience
T-Mobile Onboarding
Customer-facing onboarding that helped Sprint customers transition to T-Mobile and cut care calls.
- Year
- 2017 — 2019
- Role
- Frontend engineer (contract)
- Stack
- Vue.jsTypeScriptLaravel / PHPNode.jsAWS
// The problem
After the Sprint merger, migrating Sprint customers were confused about billing and benefits and at risk of churning.
// The approach
I helped build customer-facing onboarding pages at t-mobile.com/support with Vue.js and TypeScript on a PHP/Laravel and Node backend, deployed through an AWS and GitLab CI/CD stack.
// The outcome
Gave migrating Sprint customers a clear path through account setup and billing changes after the merger, with straightforward education on un-carrier benefits.
// Highlights
- Shipped onboarding pages live on t-mobile.com/support
- Guided migrating Sprint customers through setup & billing
- Educated customers on un-carrier benefits & moves
// Next project
→Custom Apps & CMS